Changelogs — Update #59

🚀 New Features

• • Added a call request card. Once you approve, Ask prepares a card for you to review before any call is made.

• • Added always-on web search, so every chat message can include up-to-date information.

• • Added action buttons and thinking states to Ask conversations.

🛠️ Improvements

• • Made Ask feel like a normal chat. Tell it what you need in plain language, such as cancelling a subscription, booking dinner or requesting a refund.

• • Limited Ask's questions to details you actually know, like your name, account number or dates.

• • Removed unnecessary questions about fees, policies or confirmation codes that the caller can handle.

• • Gave callers a more detailed script with your request, relevant facts, backup instructions and guidance for pushback.

• • Let you add or correct details at any time, with the call request updating automatically.

• • Improved how Ask handles skipped answers, typos, vague requests and follow-up messages.

• • Improved the accuracy of Ask's responses using playbooks and dates, names and booking details taken from what you told it.

• • Simplified the chat composer by removing the web search toggle.

• • Switched chat actions on iOS to the native menu for a more familiar feel.

🐛 Fixes

• • Fixed Ask going silent mid-conversation after using tools.

• • Fixed phone number prompts so the phone picker only appears when needed.

• • Fixed empty, incomplete and delayed call request cards.

• • Stopped Ask from assuming details you never provided.

• • Fixed an issue that blocked voice calls from the US and Canada.

🎯 Next Week Priorities

• • Simplify call forwarding setup so it's quicker and easier.

• • Improve the onboarding experience.

• • Continue modernising the AI chat.

• • Keep improving the reliability of call requests.